Can We Help You?
EVERYTHING YOU NEED ALL IN ONE PLACE
Our products work because we kept you in mind while formulating them. If you can’t find what you’re looking for on this page, please send us a message. We’ll make sure you get what you need, because we care about our customers.
How to reach us
- For product questions, please reach out to us at hello@twentyfourskincare.com
- For skincare professionals desiring to carry twentyfour skincare products in your store or online, please reach out to partners@twentyfourskincare.com
- For media partners with requests for information, interviews or resources, please reach out to media@twentyfourskincare.com.
Corporate office:
XXIV llc
214 McDonald Street
Greenville, SC, 29609
FAQs
Are your products safe?
They are not only safe, but non-irritating, non-toxic, fragrance free, pregnancy-safe, cruelty-free, vegan, generally non-irritating, and inclusive (they play well with skin types, all regimes, all other products).
Do any of the twentyfour products contain fragrance?
No. We do not use fragrances in our products.
What is the main difference between StepZero™ and HYDRíQ™?
StepZero Age Reversing Powder—containing mostly Y100-loaded Z-pods—is great for users that have spent years landing on a moisturizer and would prefer not to switch. HYDRíQ Age Reversing Hydrator is simply the Y100-loaded Z-pods formulated in a hydrating moisturizer, so this product is best for users that want the convenience of combining the age-reversing step with the hydrating step….or for users that want to double up on their crusade against the aging process by using both the powder and the hydrator.
Are both products suitable for all skin types?
Yes, all of our twentyfour products play well with all skin colors, all skin types, all skincare regimens (apply as StepZero—the powder—and/or step one—the hydrator, before anything else), and all skincare ingredients.
Can someone taking Accutane® use these products?
Yes, our twentyfour products can be used by those taking Accutane/isotretinoin.
Where should I store my twentyfour™ products?
All of our products are exceedingly stable, so they can be stored most anywhere. You should always avoid storing products in direct sunlight or in areas that get warm or humid.
What should I do if my skin feels dry or sensitive after using the twentyfour™ products?
All our products are dermatologist tested, safe for sensitive skin, and hypoallergenic. Dryness and sensitivity are always possible, however, when adding a new product to your routine. If you’re experiencing either, here are a few tips:
- Reduce the frequency of use, and, as your skin adjusts, gradually increase usage.
- Apply at night instead of in the morning.
How do I learn more about a product I’m interested in?
The product pages on our site contain detailed information on ingredients and consumer results. They also feature video reviews from professionals and reviews from our customers. You can explore all our products here.
How do I sign up for your emails?
Sign up for our emails by scrolling to the bottom of our homepage and entering your email. Our mailing list gives you access to must-have product releases, trending news, and all things twentyfour-related. By clicking “join” you agree (i) to receive email marketing from twentyfour at your email address and (ii) to the Terms and (iii) to the Privacy Policy.
How do I unsubscribe from newsletter updates?
To stop receiving emails, click ‘Unsubscribe’ at the bottom of any email from us.
I need to contact twentyfour™… Can I do so by chat or phone support?
We operate by email…Contact us by email, and we’ll aim to respond within 24 hours.
Why haven’t I received an email response yet?
We strive to respond to all customers within 24 hours. If you haven’t heard back from us, please check your spam folder. If we are behind and have failed to respond within 24 hours, we apologize—feel free to lodge a complaint via email so that we know of our lapse in responsiveness and can effect positive change within our organization.
How can I learn more about twentyfour™?
Check out who we are here, and follow us on Instagram to see what’s currently trending at twentyfour.
How can my company work with twentyfour™?
If you are interested in working with us, please reach out to hello@twentyfourskincare.com.
The product I love is out of stock. Can I order in advance or place a backorder?
We try to restock our products as quickly as possible so you never have to wait. If an item is out of stock, our website should say so when you try to add the item to your cart. Join our newsletter and be the first to know when products become available.
Is your packaging recyclable?
Yes, all of our packaging is recyclable. Our shipping boxes, primary packaging containers, packaging inserts, and refill containers are curbside recyclable. View your city’s guidelines for recycling instructions for our primary containers (glass and PLA plastic). To learn more, visit our sustainability promise below.
How do I refill my product?
Visit the individual product pages for a quick tutorial on the replacement of the StepZero™ and HYDRíQ™.
What is the shelf life or expiration period of the twentyfour™ products?
The twentyfour age-reversing products are extraordinarily stable: The age-reversing powder has a shelf life of 24 months after opening, and the age-reversing hydrator has a shelf life of 12 months after opening.
I’m interested in joining your tribe and spreading the word on twentyfour™. What’s my next step?
We would love to have you as part of the growing twentyfour team; visit the appropriate resource below:
Ambassador inquiries
Media inquiries
Loyalty Program
Referral Program
Return policy
We stand behind our skincare products with a 100% money-back guarantee and strive for complete customer satisfaction.
Should you need to return your twentyfour skincare product, please follow the instructions below.
Ensure your product is eligible to be returned:
- Only items purchased from twentyfourskincare.com can be returned to twentyfourskincare.com. Items purchased via a third-party must be returned to their original point of purchase, if authorized.
- Product returns and/or refunds will only be accepted within 30 days of purchase date.
- Repeated return requests are subject to review. We reserve the right to deny multiple return/refund requests.
- Please allow up to 30 business days for refund processing.
To initiate a return, please email our Customer Care team and include the following: order number, shipping zip code, email address with which the order was placed, and brief explanation of return request.
Our sustainability promise
At twentyfour, we believe that beautiful skin begins with a beautiful planet. That’s why we are committed to crafting skincare solutions that treat your skin well while protecting the environment.
- Eco-Friendly Ingredients: Our formulations prioritize sustainably sourced, simple, cruelty-free, and vegan ingredients.
- Sustainable Packaging: We use recyclable, refillable, or biodegradable materials for our packaging to reduce waste and minimize our environmental footprint.
- Carbon Conscious: We continuously strive to reduce our carbon emissions, from ethical ingredient sourcing to eco-conscious production methods.
- Community & Transparency: We put in the leg work to actively educate our customers and partners on our sustainability efforts, leading with transparency and holding ourselves accountable to our promises.
- Continuous Improvement: Sustainability is a journey, not a destination. We pledge to innovate and evolve our practices to meet the highest environmental standards.
Together, we can create a future where skincare and sustainability meet face to face, 24 hours a day.